Sales & Service Professional (Architecture & Design)
Melbourne - Yarraville
Sales & Customer Service
$65,000 - $75,000 | Full time
At Covet, we don’t do ‘meh’. We’re a rapidly growing business, delivering jaw-dropping architectural finishes that designers and builders adore. If you’re passion is creating flawless customer experiences and delivering a product that will meet the needs of all our clients big and small, keep reading.
About Us
Covet is a fast-growing supplier of premium architectural cladding and surfaces. Our curated Japanese-made products turn ordinary projects into design icons. Based in one of Melbourne's most inspiring showrooms, we work with architects, builders, and developers across Australia, the U.S., and Asia.
What’s the Gig?
We’re looking for a Sales and Customer Service champion to join our small (but mighty) customer service team.
The purpose of this role is to develop and maintain strong customer relationships through the delivery of exceptional and timely service. This includes inbound and outbound customer interactions, understanding the client’s needs, project plans and the best product options we have, to ensure their project becomes a design icon. This role is all about self-management, efficiency, and building relationships that last. You’ll work closely with our sales and operations teams to keep things smooth, smart, and client focussed.
What You’ll Be Doing
Work in a tight-knit team to deliver 5-star service every time.
Own the entire customer journey—from first inquiry to final delivery.
Provide a sales experience that builds trust and provides expertise that makes the client feel like you’re an integral part of their project team
Jump on calls and emails to solve problems fast and build trust.
Collaborate with marketing to keep the pipeline flowing and customers happy.
Keep our CRM sharp and accurate
Liaise with local and international suppliers to ensure seamless delivery.
Spot process gaps and make things better—constantly.
About You
You care about the team, the client, and doing great work. You have proven experience in customer service, account management, or sales support and juggling multiple priorities without dropping a single one. You are a calm, clear communicator who thrives under pressure, you are super-organised, detail-obsessed, and a total follow-through pro. You may also have:
A background or qualifications in architecture, design, or building products
Zoho experience
Why You’ll Love It Here
Work in a design-led business that values great service.
Be part of a close, collaborative team that backs each other.
Modern office + showroom in Yarraville.
Competitive salary + future growth potential.
We’re growing fast—and you’ll grow with us.
If you're ready to take the next step in your sales and customer service career, apply now including a detailed resume and a cover letter answering the following questions:
Why Covet?
Why the building industry?
What experience you have that fits the role and the industry?
When you are available to start?
This is a great opportunity to join a busy and supportive team in a fast-growing business, with the prospect of building a career in this organisation. If you are a self-driven, motivated and detail-oriented individual, we'd love to hear from you.
Please note only suitably qualified candidates with permanent Australian residency status will be shortlisted.